Frequently Asked Questions
Shipping
How long does delivery take?
Orders are dispatched from Mumbai within 1–2 business days. Delivery across India takes 4–6 days. All orders come with free shipping. Tracking details are shared by email and SMS once your order is dispatched.
Do you ship internationally?
Yes, we ship worldwide. International shipping rates are calculated at checkout. Delivery time varies by country, typically 10–20 business days. International customers are responsible for any customs duties or taxes applicable in their country.
Buy 1 Get 1 FREE Offer
How does the Buy 1 Get 1 FREE offer work?
Add any 2 jhumkas to your cart — the cheaper one is FREE, applied automatically at checkout. No coupon code needed. The discount applies to the lower-priced item.
Returns & Exchange
What is your return policy?
We offer a 3-day easy exchange — only for damaged or missing products. A proper unboxing video is compulsory to claim an exchange. To raise a claim, contact us within 3 days of delivery with your unboxing video: email dikshacollectionwebsite@gmail.com or WhatsApp +91 93218 75563.
How do returns work for Buy 1 Get 1 orders?
For Buy 1 Get 1 orders, both items must be returned together for an exchange. Once we receive and verify your claim, the exchange will be processed.
Payments
What payment methods do you accept?
We accept online payments only — UPI, credit cards, debit cards, and net banking via Razorpay. All payments are 100% secure.
Is Cash on Delivery (COD) available?
No, Cash on Delivery is not available. We accept online payments only (UPI, cards, net banking) for a safe and smooth checkout experience.
Product & Materials
What materials are your jhumkas made of?
Our jhumkas are gold-plated fashion jewellery, handcrafted in traditional South Indian temple designs. For specific material, dimensions, weight, or closure details of a product, please WhatsApp us at +91 93218 75563.
How should I care for my jewellery?
Keep your jhumkas away from perfumes, sprays, water and moisture to prevent tarnishing. Wipe gently with a soft, dry cloth after every use and store separately in a dry pouch to avoid scratches.
Contact Us
How can I reach you?
Email: dikshacollectionwebsite@gmail.com
Phone/WhatsApp: +91 93218 75563
Address: BhargavArts, Ashok Chakravarti Road, Ashok Nagar, Kandivali East, Mumbai, Maharashtra 400101, India